Customer Support Executive

Job Description

The role involves handling customer calls, emails, or chats to resolve queries and complaints, providing accurate information, updating customer records, and coordinating with different departments for issue resolution. It also includes following company guidelines, maintaining professional communication, meeting performance targets, and ensuring overall customer satisfaction.

Roles & Responsibilities

• Basic workplace safety awareness
• Data privacy and customer confidentiality (do not share customer personal information)
• Knowledge of company service policies and SOPs (Standard Operating Procedures)
• Cyber safety basics (safe use of email, passwords, and systems)
• Anti-fraud awareness (identifying fake calls or scams)

Key Skills

Education

Graduate

About Company